You can complain with respect to the content of any Programme, on any of our channels, with regards to the following:
- National Interest
- Racial and Religious Harmony
- Children and Women
- Sex and Nudity
- Violence and Crime
- Horror and the Occult
- Drugs, Smoking, Tobacco, Solvents & Alcohol
- Libel, Slander & Defamation
- Harm and Offence
The Grievance Redressal Mechanism does not cover advertisements. All advertisement related complaints should be addressed to The Advertising Standards Council of India.
The complaint redressal mechanism does not cover films, movie videos & film trailers as these programmes are currently being pre-certified by Central Board of Film Certification.
The complaint redressal mechanism does not cover DTH technical/service/subscription related issues.
Receipt of a complaint/grievance will be acknowledged by the Grievance Officer. The Company will take necessary action as per the applicable laws, if the Grievance Officer determines that the complaint was with respect to a violation of the Programme Code. You will be informed of the Grievance Officer’s decision/action taken on your complaint.
A complaint should be made as soon as possible; however, it should be made within one week of the telecast of the offending programme.
The complaint can be made in English, Hindi or Marathi. If the supporting documents, if any, are in any other language, the same should be translated in English, Hindi or Marathi.
The complainant may write to the Secretary, Broadcasting Content Complaints Council (BCCC), a self-regulatory body of Indian Broadcasting & Digital Foundation (IBDF), of which the Company is a member, within 15 days.
You can reach out to the BCCC by writing to the Secretary, BCCC C/o. Indian Broadcasting and Digital Foundation, B-304, 3rd Floor, Ansal Plaza, Khelgaon Marg, New Delhi 110049