If you have any grievance or complaint with respect to any programme telecast on any of our channels, the same can be raised with the Grievance Officer by giving the following information:

Details of objectionable programme

Name of the Channel

Programme Title

Programme Date

Time of telecast

Concise details of the complaint

Reasons as to why the complainant feels that the particular programme was not in compliance with the Programming Code under the Cable Television Networks Rules, 1994.

Complainant Details

Name of the Complainant

Contact no

Email Id

Address

GRIEVANCE REDRESSAL PROCESS:

1. All complaints/grievances received and having the aforesaid information will be acknowledged within 24 (twenty-four) hours. Please note that complaints not filed in the aforesaid format and/or incomplete and/or misleading and/or vague in nature will be considered as “invalid complaint”.

2. The complaint will be reviewed, verified, and addressed at the earliest, however it will be responded to within 15 (fifteen) days upon receipt of the complaint.

3. If the response of Sony Pictures Networks (‘Company’) is not satisfactory, or no response is received, the complainant may write to the Secretary, Broadcasting Content Complaints Council (BCCC), a self-regulatory body of Indian Broadcasting & Digital Foundation (IBDF), of which the Company is a member, within 15 days.

Note:
All advertisement related complaints should be addressed to The Advertising Standards Council of India.

FAQs

You can complain with respect to the content of any Programme, on any of our channels, with regards to the following:

  • National Interest
  • Racial and Religious Harmony
  • Children and Women
  • Sex and Nudity
  • Violence and Crime
  • Horror and the Occult
  • Drugs, Smoking, Tobacco, Solvents & Alcohol
  • Libel, Slander & Defamation
  • Harm and Offence

The Grievance Redressal Mechanism does not cover advertisements. All advertisement related complaints should be addressed to The Advertising Standards Council of India.

The complaint redressal mechanism does not cover films, movie videos & film trailers as these programmes are currently being pre-certified by Central Board of Film Certification.

The complaint redressal mechanism does not cover DTH technical/service/subscription related issues.

Receipt of a complaint/grievance will be acknowledged by the Grievance Officer. The Company will take necessary action as per the applicable laws, if the Grievance Officer determines that the complaint was with respect to a violation of the Programme Code. You will be informed of the Grievance Officer’s decision/action taken on your complaint.

A complaint should be made as soon as possible; however, it should be made within one week of the telecast of the offending programme.

The complaint can be made in English, Hindi or Marathi. If the supporting documents, if any, are in any other language, the same should be translated in English, Hindi or Marathi.

The complainant may write to the Secretary, Broadcasting Content Complaints Council (BCCC), a self-regulatory body of Indian Broadcasting & Digital Foundation (IBDF), of which the Company is a member, within 15 days.

You can reach out to the BCCC by writing to the Secretary, BCCC C/o. Indian Broadcasting and Digital Foundation, B-304, 3rd Floor, Ansal Plaza, Khelgaon Marg, New Delhi 110049

GRIEVANCE REPORT - LAST UPDATED ON 22nd Oct 2021

July to September 2021

Valid Complaints

Nos.

Acknowledgment Sent

Response Sent

Number of Grievances Received

8

Yes

Yes

A complaint/grievance with respect to any programme telecast on any of our channels may be submitted
to our grievance officer Ms. Madhuri Malhotra on Grievanceofficer.tvcontent@setindia.com
Grievanceofficer.tvcontent@setindia.com