A complaint must be made to the Grievance Officer in English, Hindi orMarathi (or we request you to translate it in either of the foregoing three (3) languages). All the relevant particulars such as Name of the Channel, Programme Title and Episode Number must be furnished in the complaint.
You may complain if you have bona fide reasons to believe that the content broadcast on our television channels is in violation of the Programme Code as provided in The Cable Television Networks (Regulation) Act. By way of examples, you may complain if you believe that the content broadcast on our television channels is obscene, threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or if the content is prohibited under any law for the time being in force.
No. Complaints relating to or around advertisements broadcast on our television channels must be sent to The Advertising Standards Council of India (ASCI).
The complaint redressal mechanism does not cover films and film trailers as these are precertified by the Central Board of Film Certification (CBFC).
The complaint redressal mechanism does not cover technical (including set top box), service or subscription related issues of the DTH, cable, HITS and IPTV platforms.
Receipt of the complaint will be auto acknowledged. The complaint will then be reviewed, verified for its validity, and accordingly responded to by us. We endeavor to complete this process efficiently and inform the complainant of our decision within fifteen (15) days of receipt of the complaint.
The Grievance Officer shallreply to the complainant within 15 working days of the receipt of the complaint.
If you do not receive a response from us to your valid complaint within the stipulated period of fifteen (15) days, or if you are not satisfied with our decision, you may write to the Secretary, Broadcasting Content Complaints Council (BCCC) at appeal.bccc@ibdf.com, within fifteen days therefrom. BCCC is a self-regulatory body of Indian Broadcasting & Digital Foundation (IBDF), of which the Company is a member.
